Privacy policy

What this policy covers

This policy explains how LongLyvn ("we", "us") collects, uses, stores and protects your personal data when you visit our website or place an order.

Information we collect

Identity & contact: name, email, phone number, delivery address.
Order data: products ordered, payment method, order history.
Technical data: IP address, browser type, device, pages visited.
Marketing preferences: whether you have opted in to our newsletter.

We do not store full card numbers — all card payments are processed by our PCI-DSS-compliant payment provider (Telr).

How we use your data

To process and deliver your order.
To contact you about order status.
To respond to your questions and customer service requests.
To send you marketing emails only if you opt in.
To improve our website and product range.
To comply with our legal obligations.

Who we share your data with

Payment processors (Telr, Tabby, Tamara) — to process your payment.
Couriers (Aramex, Shipa, or others) — to deliver your order.
Shopify — our e-commerce platform host.
Klaviyo — our email marketing platform (only if you opt in).
Authorities — only where legally required.

We never sell your data.

How long we keep it

Order records: 7 years (UAE tax requirement). Marketing data: until you unsubscribe, then deleted within 30 days. Technical logs: 12 months.

Your rights

You can request to access, correct or delete your personal data at any time by emailing hello@longlyvn.com. You can unsubscribe from marketing emails using the link in every email or by contacting us.

Cookies

We use essential cookies to make the site work, and analytics cookies (with your consent) to understand how the site is used. You can manage your preferences via the cookie banner.

Updates to this policy

We may update this policy from time to time. The "last updated" date will always reflect the latest version. Significant changes will be communicated by email to opted-in customers.

Contact

LongLyvn · hello@longlyvn.com