Cancellation and Missed-Session Policy
By reserving or purchasing the Energize • Strengthen • Restore program, you agree to the following terms.
AED 100 Reserve & Experience Payment
Your AED 100 payment:
- Secures your place temporarily
- Includes your first scheduled class
- Is credited toward the complete AED 950 package
- Is not an additional charge
After your first class, you may continue by paying the remaining AED 850 no later than 8:00 PM that day.
If you decide not to continue, there is nothing further to pay. The AED 100 will cover the class you attended, and your place will be released to the waiting list.
If the balance is not received by 8:00 PM, your place is not guaranteed.
Paying the Complete Package in Advance
If you pay the complete AED 950 before attending and decide after your first class that the program is not right for you, you may request a refund of AED 850 by 8:00 PM that day.
The remaining AED 100 covers the first class attended.
After 8:00 PM on the day of your first class, the complete package is considered confirmed and subject to the package terms below.
Cancelling Before Your First Class
If you cannot attend your first scheduled class, please notify Monica through WhatsApp at least 48 hours in advance.
With sufficient notice, your reservation may be transferred once to another available start date or eligible participant, subject to availability.
Cancellations made less than 48 hours before the first class and no-shows will result in the AED 100 reservation payment being forfeited.
Cancelling a Class During the Program
Please provide at least 24 hours' notice if you cannot attend a scheduled class.
With at least 24 hours' notice, you may request a make-up session of the same class type, subject to:
- Availability in the alternative group
- The session taking place within the program period
- A maximum of two make-up sessions per package
- Available equipment or silent-music headphones
A missed Zumba Toning session can be exchanged for Functional Fitness or the other way around but not for a Mindful Power Walk.
Late Cancellations and No-Shows
Cancellations received less than 24 hours before a session will be counted as used.
Sessions missed without prior notice will also be counted as used and cannot be refunded, credited or extended.
This policy is necessary because studio, gym and equipment spaces are reserved in advance.
Mindful Power Walk Make-Ups
Mindful Power Walk places are limited to 10 women because silent-music headphones are provided.
A missed walk can only be rescheduled when:
- Another walk group is operating
- A headset is available
- The replacement session falls within the program period
A replacement Mindful Power Walk cannot be guaranteed.
Late Arrivals
Please arrive approximately 10 minutes before class.
For Functional Fitness, participants arriving more than 15 minutes late may be unable to join for safety reasons. The session may be counted as used.
The Mindful Power Walk will depart at the scheduled time. Participants who arrive after the group has left may be unable to join, and the session may be counted as missed.
Package Validity
The package includes 12 sessions and is valid only from 7 September to 17 October 2026.
Unused sessions expire at the end of the program period and cannot be:
- Refunded
- Converted to cash
- Extended
- Exchanged for another service
This does not apply when Monica has cancelled a session and has not provided a suitable replacement.
Illness, Injury or Medical Emergency
Please do not attend if you are unwell or if participation could be unsafe.
Exceptional medical circumstances may be reviewed individually. Supporting medical documentation may be requested.
When approved, unused sessions may be transferred once to the next available equivalent program. Cash refunds are not guaranteed except where required by applicable law.
Minimum Group Requirement
A minimum of six confirmed women is required to activate a group.
If a group does not reach the minimum number, Monica will offer:
- A place in another available group
- A transfer to the next available program
- A refund of the amount paid
You will not lose your payment if Monica cannot provide the purchased program or a suitable alternative.
Changes or Cancellations by Monica
Class schedules, instructors, locations or outdoor activities may occasionally need to change because of weather, venue closures, safety concerns or circumstances outside Monica's reasonable control.
When Monica cancels a session, she will provide:
- A replacement class
- A rescheduled date
- An appropriate class credit
If no suitable replacement can be provided, the affected session will be refunded proportionally.
Outdoor Weather and Safety
The Mindful Power Walk may be postponed, relocated or modified because of unsafe weather, excessive heat, beach restrictions or other safety concerns.
Participants will be notified as soon as reasonably possible. A rescheduled session or suitable alternative will be provided.
Refunds and Statutory Rights
Once the package has been confirmed after the first-class decision period, payments are generally non-refundable except as stated in this policy or where required by applicable UAE law.
Nothing in this policy removes any consumer rights that cannot legally be excluded.
Agreement
By completing your reservation or package purchase, you confirm that you have read, understood and accepted this Cancellation and Missed-Session Policy.
